Shipping policy

Effective Date: 22/12/25

Processing Time

Our products are handcrafted in small batches and carefully packaged to ensure they arrive in perfect condition. Orders are typically processed and dispatched within 3-5 business days (Monday–Friday, excluding UK bank holidays).

During busy periods (such as holidays or promotional events), processing times may be slightly longer. We'll notify you if there are any delays with your order.

Shipping Locations

We ship throughout the United Kingdom and internationally. Shipping costs and delivery times vary depending on your destination.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

  • UK Standard Delivery: 3-5 business days after dispatch
  • UK Express Delivery: 1-2 business days after dispatch
  • International Shipping: 7-21 business days after dispatch (depending on destination and customs processing)

Please note that international delivery times are estimates and may be affected by customs clearance, local postal services, and other factors beyond our control.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available). You can use this to monitor your delivery progress.

International Orders – Customs & Duties

For orders shipped outside the UK, you may be subject to import duties, taxes, and customs fees determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

We are not responsible for delays caused by customs processing. Please check with your local customs office if you have questions about potential charges.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us at [your email address] within 7 days of the expected delivery date. We'll work with you to resolve the issue, which may include reshipping your order or issuing a refund.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we'll contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

If you have any questions about shipping, please contact us at hello@LKwellbeauty.com